The wait time was not excessive for the oil change. Slight ding in steering wheel cover that was not there prior to the service but no big deal.
I took my Verano in for an oil change and everything was fast (incoming review and service), I had no issues during the experience.
I went in for warranty work, but more work was needed and they accommodated me, finishing it in a timely fashion.
The service department is always attentive to my needs and provides quick excellent service. They always keep updated.