Erik, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. This survey has been forwarded to the Service Manager for follow-up.
Great place to do business. Knowledgeable salesman (Jeff) who worked with us to understand our needs and wants then searched diligently for a vehicle which fit, They had to trade with another dealership quite a distance away to get it. I have always been pleased with the Service department as well. They are my dealer of vhoice!
We're glad to hear you found our staff was so knowledgeable and helpful! Jeff is certainly a huge asset to our company and we are grateful for the shout out :) Thank you again for choosing Chelsea Chevrolet Buick and we hope to see you again.
I received a notice from OnStar about a recall for my 2019 Chevy Malibu. I went to the Chelsea Chevrolet Buick dealership in Chelsea, MI on that same afternoon. They fixed it right away. I am very thankful for their fast service. I highly recommend their service to our friends and family.
Very disappointed! I have had to bring my Traverse in for the same problems over and over. If they were fixed properly the first time, there wouldn’t have been a need to bring it back! Also, you guys keep my Traverse for 3-4 weeks every single time! There is no communication during the time it is there either, no updates. Poor Customer Service!!!!
Thank you for your feedback, Summer. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (734) 719-0904 to discuss your concerns, as your satisfaction is of utmost importance to us.
Our entire team works hard to work with your budget and get you the best deal, Todd. We're always here with the same great service whenever you need service or another vehicle. Thanks for taking the time to leave a review.
Wow, Kimberly! Thank you. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests and we're glad to know you are taken care of. Thank you so much again for your feedback! We hope you have a great day!
Randolph, we really appreciate your feedback! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We look forward to your next visit! Take care!
Douglas, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Your concerns have been forwarded to appropriate management for review. We hope you will give us another chance. Please call us at (734) 719-0904 so we can work towards a solution. Thank you and have a great day.