I dropped my car off on a Saturday . They were going to look at it first thing Monday morning . I had to call three times before they got back with me. I also, was needing a rental, I did get a rental , but it was several days later , They said they would have one on Tuesday , and I didn't get a call until Friday. The only reason I received the call about the rental , because I called a few times. I also had to call and check on the status of my car a few times. The over all Customer Service was very poor.
Generally I've been satisfied with the service, but this recent oil change and tires rotation wasn't up to par. When I got home, I noticed oil smear all over my left front fender. I have a towel over the center console to protect myself from leaving paint residue, (I'm a painter), and it also was smeared with oily substance. Thinking, I looked over to the glove box, there are oily finger prints where the technician had to retrieve the wheel lock to rotate the tires. Yeah, I could have return to the dealer, but that takes time, so I cleaned the fender and glove box. The towel? still has the smudge. Rick