Service writer, Rodney, provided excellent service, he listened to my needs attentively and provided me with the needed information and updates to my service request. Rodney and the mechanic made sure that they provided the best service and in a reasonable amount of time.
The dealership is easy to work with. The team went over every detail and is open to any question that you ask. All team members treated my wife and I with the utmost respect. I will give them many more opportunities to sell me cars. They have earned my business. Desmond Jefferies and Lance Underwood treat people like they want them to return.
I had a battery problem with my Lucerne. I had purchased a new battery from Chelsea Buick/Chevrolet in Jan, 2015. It had a 48 month warranty. They replaced the battery with no charge for the new one, but did charge for the labor to install. Very pleased..
Everyone was so friendly and helpful and they worked as a team. I was impressed by how quick they were from the time of our decision to purchase to the time we drove off the lot - I think it was barely 24 hours. They dealt with all the paperwork, including the insurance company and the Secretary of State. Exceptional customer service!!!! That's hard to find these days. Thank you!