Went in to get my oil changed. Very professional. I bought my car 3 months ago I had some questions about on how some things worked in my car. Like which buttons do what. A very nice salesman came out to my car and took the time to explain things to me. Oil change was done in a very timely manner.
In the end, I got very good service. However, it seemed as though the members of the service department didn't get to my car when my appointment was. My guess is that it's because I used the shuttle service and they knew that they had the car for hours. GM led them to believe that the repair would only take a couple of hours, and then it took much more time than that. When the shuttle brought me back, there was, apparently, only 1 member of the service team who could tell me about my car and he was at lunch. I was told that he would come find me when he got back, but I was there almost 2 hours - and had to ask at least twice more - before that man was able to come talk to me. At that time, he said that my car wouldn't be ready and they were looking into getting me a loaner, but they needed to 'prep' it. I was there for another 45 minutes, at least. The work was excellent, but the time I was waiting, and the lack of communication, made it difficult and less-than-pleasant. This is the first experience I've had at Chelsea Chevy that was anything less than 5/5. I'm assuming it's an anomaly. I'm hoping so, at least.