Every step of the way was prompt, courteous, and a clinic in customer service. Found the problem quickly, all under warranty...and reminded me of free oil change I had with my new lease. A truly professional operation!
It is great to hear that our staff at Chelsea Chevrolet Buick was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Communication was poor throughout the process of getting my car fixed. I took my car in and they said they did not have a loaner car for me, but would have one by Monday. The loaner car did not come in until Wednesday (and I was constantly the one calling into the dealership to see if they had received the car); disappointing with the lack of communication. I was told I would receive my car on Friday and the cost of repair would be about $350. I received no call on Friday, Saturday, Sunday, or Monday. Then finally received a call on Tuesday saying my car was ready. Horrible communication in not letting me know when my car would be ready for pick up since I was first told it would be done by Friday and then didn't get a call back until Tuesday. In the same phone call for talking over cost and when my car would be ready, I asked for their dealership to give me an estimate so I could trade in or sell the car back to the dealership after the repairs were complete. When I come in to get my car, the cost of fixing it is about $430; clearly more expensive then I was originally told. They also did not complete an estimate on my car and asked me to stay another 30 minutes for them to make an estimate. Once again, bad communication from the dealership when giving an estimation (they were $80 off) and bad communication with others in the dealership as they never filled out an estimate. Really disappointing with the lack of communication, especially after spending around $3,000 on repairs for this car over the last two years. Needless to say these repairs have occurred in the same area of the car, which makes me wonder if it is being fixed correctly the first time. Each time they say, "Maybe get your oil changed more often", but then tell me that "Your records show you are doing a good job of getting my oil changed" so this is confusing. Most of this communication happened with one person in the shop, so I am in hope that others in the dealership are better. This is why the rating is higher then a 0.
Mark, we would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
My sales representative, Alice, was cordial and helpful throughout the entire process, even though the customer sales traffic was high. We worked through available vehicles and options on each that fit my list of wants and needs. In the end, a wonderful example was found and delivered on time. I love my new Silverado and I will definitely recommend Chelsea Chevrolet Buick and my salesperson specifically. Sincerely, CM Dexter, MI
My car's steering was making a noise. Carson said come on in on you way home. He had the technician access the situation. Carson said I have the parts and can fix it now if you can wait an hour. I said yes! I was ready to go in a hour. Carson delivers great customer service.
Brought my 2011 Silverado in for issuess, causing all electronics to shut down while driving. The service department was fast and thorough in its fix, informing me it was a recall fix and I wouldn't be charged. Perfect! I returned the next day, as it was still 'off'...the service man immediately looked at it, tweaked a part and off I went within 15 minutes. Perfect again! I've been having my vehicles serviced here for approx. 20 years...the last couple of years were questionable in performance, but have been quite pleased with their improved service the past couple of visits. Happy to have 'my' service department functioning top notch once again.
Deanna, we sincerely appreciate your feedback. Each employee is a valued member of the Chelsea Chevrolet Buick team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!