It's been almost a year since I've been told my tonneau cover needed a new latch in order to use it...after several 'oops, it didn't get ordered'....on Monday, it was finally in stock and ready to go, only to discover it was the wrong latch and latches are no longer available for my cover. I am VERY disappointed and can't help but wonder if the latch would have been available when I first inquired about it. So, now what? The service man said,'why do you need it anyway', referring to the cover. UGH!! I bought my Silverado at this dealership in 2011 and have used it exclusively for all service, but have noticed a decline in customer service within the past year +. Very disappointing.
All the people in the service attempted to fix my problem, they were courteous and professional, however the vibration in the steering wheel and seat still exists. I contacted the dealership and indicated I would like to bring my vehicle back in when I return from vacation.