Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Chelsea Chevrolet Buick service team would like to thank you for coming in and we hope to see you again in the near future.
Marcia, it's our pleasure to provide top quality customer service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At Chelsea Chevrolet Buick, we value our customers and we look forward to seeing you soon.
Walter, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Chelsea Chevrolet Buick. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
The dealership did an excellent job with the sale and all communications leading up to the sale (100% internet email communications, although I prefer keeping a continuous thread of documented communication vs. starting new threads). No pressure on the upsale items was refreshing during the closure at the dealership. The car was prepped adequately with some very minor exceptions noted below. The deal was fair. I appreciated the help enrolling in MyBuick and Onstar. I succumbed to the three month extension sold by the Onstar agent by providing my credit card number. We will likely cancel after seeing what the monthly cost would be if we kept the services, and look forward to a hassle free cancellation. One minor issue still in process of being rectified is the fact we didn't want the "wheel locks". While Chelsea didn't charge us for them, they were left on the vehicle, and an incorrect assumption and communication was made that the original lug nuts were left in the vehicle. The dealership is in process of locating and mailing the original lug nuts to us after we confirmed they weren't in the glove compartment inside the wheel lock packaging with the lugwrench adapter nor in the spare tire well where the dealer also shared that their techs suggested they might be. The car itself showed two possible signs it may have sat too long on the lot between drives before it was sold. 1) In AWD mode there is quite a bit of driveline hum, which is worrisome on our quiet tuned Buick (quietness being a primary reason we chose this car). We are presuming this is coming from the rotating components, since the noise goes away when AWD is turned off. We're hoping better-distributed lubrication and break-in with AWD kept on during the first several hundred miles will quiet things down. This issue was not discovered during a quick test drive before the sale. It became apparent after a few miles of interstate speeds with AWD turned on when driving home after the sale. I did not turn around and go back to Chelsea given I figured any dealer can address the issue under warranty if needed, and the issue's root cause could not likely be fixed in under an hour before the dealership closed, and the paperwork was already signed (I drove 260 miles from my home to buy this particular vehicle from Chelsea, the only dealer within 500 miles who stocked a car in close enough configuration to what we wanted). Note, this communication will be the first time Chelsea is made aware of the AWD noise issue by me (I did not give them a chance to rectify the issue, so they should not be held accountable for it unless there is a TSB they ignored or failed to check for such an issue for this particular VIN). 2) When getting oriented with the vehicle I noticed 31psi on the TPMS display - didn't think much of it at the time assuming recommended was probably only 1 psi more. After getting home, I checked the plate on the drivers door jam, and then checked the pressures manually - the drivers door plaque recommends 35 psi all around and all four tires were 3-4 psi under the recommend tire pressure. The MyBuick diagnostic service also alerted and suggested that 31 psi is too low of a tire pressure that needed rectification. All the Chelsea folks I met are still judged by me to be good, honest people, enough that I feel a little bad about sharing my nits; but I also feel Chelsea would appreciate candor in my response in the interests of continuous improvement. I don't believe anything punitive is warranted. Unlike other dealerships from which I've purchased cars, Chelsea people did not make pressure statements along the lines of how important it is to them I rate them high on surveys. I find that refreshing, since it encourages honesty toward making an honest effort at improvements vs. guilt to give high ratings regardless of how a customer might really feel about the nits. I would purchase a car from Chelsea again under similar circumstances that led me to this sale. Thank you.
We appreciate that you took the time to write about your experience at our dealership. Your satisfaction is important to us, so we want to sincerely thank you for choosing Key Cadillac and we hope to see you again soon!
I took my car in for an oil change but the team noticed that there were other problems with my vehicle. I was informed right away and the work was done and covered under warranty. Everyone involved did a great job.
Good night repair what I asked them to repair and they said they would replace some things and only replace worn and never replaced the other so I think you better get your service together especially collision
Teri, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us so we can discuss some solutions.
Chelsea Chevrolet Buick has one of the best service departments I've been in.The service advisers are very friendly and make sure that my vehicle and I are taken great care of. The service advisers take the time to go over estimate of repair with me and answer any questions that I may have. I definitely recommend Chelsea Chevrolet Buick for Service Repairs and Sales.
Aimee- thank you for taking the time to write about your experience at our dealership. All of us at Chelsea Chevrolet Buick pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
It is great to hear that our staff at Chelsea Chevrolet Buick was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.