I was told the oil change would take 45 minutes. I decided to wait. It took 2 hours. 2 hours for a simple oil change seems excessive. Had a realized it was going to take 2 hours, I would have had the shuttle take me to work. Then the service rep tried to charge me for a free oil change, and then gave me back someone else's keys. (He simply had the wrong paperwork) I ended up having to walk back in to exchange the keys, which would have been no big deal if it wasn't -17.
I had a slow leak in one of my rear tires and needed it fixed fast. Living in the same city as the dealership, I quickly took my vehicle to Chelsea Chevrolet Buick the next morning. I was greeted by Karson, the Service Manager. He got me right in, found the source of the leak, patched it and sent me on my way for $15. I thought that was very CHEAP for patching a tire and the time it took was great as well. I am always taken care of well by Karson as well as Aimee in Service. I also have purchased a vehicle and currently lease another vehicle from this dealership via Jeff Diesing. Jeff always makes sure that I get the best quality and bang for my buck. I wouldn't go anywhere else. This dealership knows the true meaning of customer service and how to keep them coming back AFTER the sale. I am 150% satisfied with every aspect of the dealership. From sales to service, parts and accessories. They get the job done right the first time. Thank you all at Chelsea Chevrolet Buick!! -Greg
I brought my vehicle in for oil change and light on dash and upon further inspection the technician found a couple more safety problems with my vehicle. I was glad he found these problems so I could get my vehicle repaired while already in shop. I always appreciate the great service at Chelsea Chevrolet Buick.
I received an email from OnStar that there was an emissions issue and I should have it serviced within 7 days. I called Chelsea Chevrolet Buick and they took me within an hour. It was repaired and returned to me in less than an hour. I LOVE this service department!